Return & 120-Day Money-Back Guarantee Policy

ThinMix™ 120-Day Money-Back Guarantee

We stand behind ThinMix™. If you give it a genuine, consistent trial and it doesn't work for you, you're covered by our 120-Day Money-Back Guarantee.

Because real results take time — ThinMix™ works by supporting your body's natural pathways, not overnight — this guarantee is built to give the formula a fair chance to work. The conditions below exist for one reason: so we can keep offering a generous guarantee to the people using it in good faith.

Eligibility

To qualify for a refund, all of the following must be met:

  1. Consistent use. ThinMix™ must have been taken daily, as directed, for at least 60 days (one full program).
  2. Proof of use. You return your used and empty ThinMix™ tubs (or, where requested, clear photos of them). This shows the product was genuinely used as intended.
  3. Purchased directly from drinkthinmix.com. Orders from third-party sellers aren't covered.
  4. One refund per person or household. The guarantee applies to your first order and isn't transferable.
  5. Within the window. Your refund request is made within 120 days of delivery, leaving you up to 60 days after your trial to decide.

What's refunded

The cost of your product. Original and return shipping aren't included — return postage is covered by the customer.

How to claim

  1. Email [support@drinkthinmix.com] with your order number and a sentence on why it didn't work for you.
  2. Our team will confirm your eligibility against the conditions above and send return instructions.
  3. Once your returned tubs are received and confirmed, your refund is issued to the original payment method, usually within [5–7] business days.

Good faith

We honour every fair claim. We reserve the right to decline requests that don't meet these conditions or show clear signs of misuse — multiple orders, multiple accounts, or returns without genuine use.

This guarantee is offered in addition to your rights under [the Australian Consumer Law / applicable consumer law], which are not affected by anything stated here.

Questions before you buy? Reach us any time at [support@drinkthinmix.com].